Post by robertlanger on Sept 20, 2019 11:46:40 GMT
As the responsible one for shipping and delays I want to answer: Due to my health issues the last months a huge pile of open orders has built up; at the moment I'm shipping indeed systems that were ordered 7-8 weeks ago. I know this is an awful waiting time, but, be sure, I do my best to improve the situation. This works on the one hand because I'm recovered now mostly and, additionally, I have a production help now. My sincere apologies for the long waiting and a huge thank you for the patience of almost everyone!
Post by anthonymd303 on Sept 25, 2019 21:07:42 GMT
Yeah i can attest to that. It took a few months to receive my order but Robert was very nice and answered my inquiries quickly and kept me updated. The u.s.p.s. on the other hand decided to hold on to it at customs for 2 weeks. Then after making a phone call to the post office my order ping ponged back and forth across 3 states for another week before finally landing in my possession.
Then after making a phone call to the post office my order ping ponged back and forth across 3 states for another week before finally landing in my possession.
That sounds horrible!
Actually, it kinda sounds normal. I bought a Dynacord Echocord Super 76 a couple of months back from a seller on Reverb.com who was in Berlin. He explained that once a DHL package gets to the port of departure, it's somewhere in a container on a boat, and this transit takes a couple of weeks in decent weather. Then it arrives in the USA, gets held up by customs for a couple of days, and then the tracking switches to USPS but still uses the DHL tracking info. Once it's in the USA, it tends to take about 4-5 days from clearing customs to delivery as the package moves through the postal system in the US. Total time: 24 days, if I remember correctly.
You COULD have it air expressed...but that's not cheap for international items. Besides, things like this are worth waiting for!
Been only 2 weeks since my order for my first system, I'm already planing my extension box if some of the new modules are coming available for sell while waiting for it... With my GAS this is way better than with eurorack. I used to spend more time on internet for looking at new toys than making music. Now just one site to refresh once a day (OK maybe every two hours at work ) and that's it back to actually making noises!
Been only 2 weeks since my order for my first system, I'm already planing my extension box if some of the new modules are coming available for sell while waiting for it...
Yep...and when they do, they're not going to require a 2nd mortgage or pawning everything I own. The plan at present for expanding Gargantua is to simply add a fifth 2 x 20 in front of the stand with the other four. That way, when Robert gets future things like the performance mixer, controllers, etc sorted and into production, the upgrade won't cost anything prohibitive...just add the cab, add a power pigtail with a ferrite to the Tek supply and a MASTER (or POWER, when it comes out) to the cab, and there you go! And in this case, adding a few modules at a time can be done via Air Express since there's no massive items involved.